ILENE GLAM is the owner and operator of this website. The terms “we”, “us”, and “our” refer
to ILENE GLAM across the site. You engage in our “Service” and agree to be bound by the
accompanying terms and conditions (“Terms of Service”, “Terms”) by visiting our site and/or
purchasing something from us. These Terms of Service apply to all users of the site.
The following terms and conditions govern the purchase of products through our online
store. You agree to comply with and be bound by these terms by accessing or using our
website and making a purchase. If you disagree with any of these terms, please do not use
our online store. Any new features or tools added to the current store will be subject to the
Terms of Service as well.
Our online store, registered under the trademark ILENE ENTERPRISES, is hosted on WooCommerce, serving as the platform for e-commerce transactions.

• Terms of an online store
As a registered user, you must login using your email address and a password of your choice.
You will be completely responsible for keeping your password secure and confidential. Any
order placed using your login ID will be deemed your order and will be fulfilled accordingly.
By agreeing to these Terms of Service, you represent that you are at least the legal age of
majority in your state or province of residence, or the age of majority in the state or
province where you reside, and you have given us permission to allow any of your minor
dependents to access this site.
You are not permitted to use our products for any unlawful or unauthorised purposes, and
you are not permitted to use the Service in a manner that violates any local laws (including,
but not limited to, copyright laws). You are not permitted to send any worms, viruses, or
disruptive code. Any violation of the Terms will result in the immediate termination of your
Services.
We have the right to refuse service to anybody at any time for any reason. Without our
express written consent, you undertake not to replicate, duplicate, copy, sell, resell, or
exploit any component of the Service, use of the Service, or access to the Service or any
contact on the website through which the service is offered.

• Product Information
We make every effort to provide accurate and complete information about our products,
including descriptions, specifications, and photographs displayed in the store. However, due
to factors such as screen settings or the handmade nature of certain goods, slight variances
in colour, texture, and appearance may occur.
We reserve the right, but are under no obligation, to limit the sale of our products or
Services to any individual, geographic location, or jurisdiction. We may exercise this privilege
on an individual basis. We retain the right to limit the quantity of any of our products or

services. All product descriptions and pricing are subject to change at any time without
notice, at our sole discretion. We have the right to withdraw any product at any time.
These products or services may be in limited supply and are only returnable or exchangeable
in accordance with our Return Policy. We make no guarantee that the quality of any items,
services, information, or other material purchased or accessed by you will meet your
expectations, nor do we guarantee that any errors in the Service will be repaired.

• Quality Assurance
We guarantee that all of our products are subjected to rigorous quality checks to ensure that
they satisfy the highest standards of craftsmanship and design. While our items are designed
to seem like genuine jewellery, they are not constructed of precious metals or gemstones.

• Pricing, Payment, and Billing Accuracy
All product prices are clearly displayed on our website in the currency specified and are
inclusive of any relevant taxes. We reserve the right to adjust pricing at any time without
warning, but changes will not impact orders that have already been placed and confirmed.
During the checkout procedure, payment options and terms will be presented. Any order
placed with us may be rejected at our discretion.
We reserve the right, at our sole discretion, to limit or cancel quantities purchased per
person, per household, or per order. Orders placed by or under the same customer account,
the same payment card, and/or orders using the same billing and/or shipping address may
be subject to these restrictions. If we change or cancel an order, we may attempt to tell you
by contacting the e-mail and/or billing address/phone number supplied at the time the
transaction was placed.
We have the right to limit or reject orders that appear to be placed by a bot, at our sole
discretion. For any purchases made at our store, you agree to giving true, up-to-date, and
accurate information about your purchases and accounts. In order for us to conduct
transactions and get in touch with you as necessary, you agree to maintain your account and
other information current, including your email address, credit card numbers, and expiration
dates.
Our product prices are subject to change without notice. The Service (or any component or
content thereof) may be changed or discontinued at any time and without prior notification
by us. If we modify, change the pricing, suspend, or end our services, we won’t be held
responsible to you or any other party.

• Appearance Variation
Because handcrafted imitation jewellery is handmade, there may be subtle variances in the
final appearance of each piece. Please keep in mind that the photographs on our
website/store are merely for reference purposes, and genuine things may appear somewhat
different in person.

• Cleaning Instructions

We provide detailed maintenance recommendations for each product to ensure its beauty
and lifetime. Proper care will keep your jewellery in good shape and dazzling for an extended
amount of time.

• Orders and Contract Formation
Placing an order on our online store creates a purchase offer for the selected product(s).
Following the submission of your order, you will receive an email acknowledging the order
information, which will serve as a receipt of your intent to purchase. When we send you a
separate email confirming the shipping of your order, we shall form a contract between you
and us.

• Allergies and Sensitivities
Customers who are allergic or sensitive to specific metals or materials should be cautious
while purchasing imitation jewellery. If you have any negative reactions to our products,
please stop using them immediately and consult a medical expert. We accept no
responsibility for any allergic reactions induced by the use of our goods.

• Shipping and Delivery
We make every effort to process and ship orders as soon as possible. At the time of
purchase, shipping and delivery details, including anticipated delivery time, will be supplied.
It is the responsibility of the customer to provide accurate shipping information. We are not
responsible for any delays or damages caused by the customer’s erroneous address
information. We assume no liability for any delay or failure to perform our obligations under
these Terms and Conditions that is caused by circumstances beyond our reasonable control.
If a delivery is missed, our logistics partners make three delivery attempts. If you’re unable
to receive the order, it will be sent back to us. Should you wish to have the order resent, you
can request a re-shipment with an additional shipping fee. For Cash-on-Delivery orders that
are returned, we can re-ship them once we receive online payment, including any extra
shipping charges.

• Returns and Refunds
We accept returns of unused and undamaged products within a certain number of days of
delivery, according to the terms and restrictions mentioned in our Return Policy. Refunds will
be processed in accordance with our Refund Policy.

• Intellectual Property
All images are the company’s intellectual property, and You are prohibited from using the
site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate
in any unlawful acts; (c) to violate any international, federal, provincial, or state regulations,
rules, laws, or local ordinances; or (d) to infringe or violate our intellectual property rights or
the intellectual property rights of others. (e) to upload or transmit viruses or other types of
malicious code that will or may be used in any way that will or may be used to affect the
functionality or operation of the Service or any related website, other websites, or the

Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pretext,
spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or
circumvent For breaching any of the prohibited uses, we retain the right to suspend your
usage of the Service or any connected website.

• Liability
We are not responsible for any indirect, consequential, or incidental damages resulting from
the use of our website or the purchase of products. Our obligation shall in no event exceed
the purchase price of the individual product in question. We make no guarantees,
representations, or warranties that your use of our service will be continuous, timely, secure,
or error-free. We cannot guarantee that the results gained from using the service will be
accurate or dependable. You accept that we may discontinue the service for indeterminate
lengths of time or cancel it at any moment without prior notification to you.
You explicitly recognize that your utilization of the service, or the inability to engage with it,
carries inherent risk and is solely your responsibility. The service, along with all products and
services conveyed to you through the service, are provided on an ‘as is’ and ‘as available’
basis, without any explicit or implicit representations, warranties, or conditions of any
nature. This includes all implied warranties or conditions of merchantability, marketable
quality, suitability for a specific purpose, longevity, title, and non-infringement.
ILENE GLAM, our directors, officers, employees, affiliates, agents, contractors, interns,
suppliers, service providers, or licensors shall in no event be liable for any injury, loss, claim,
or any direct, indirect, incidental, punitive, special, or consequential damages of any kind,
including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement
costs, or any similar damages, whether based in contract, tort (including negligence), strict
liability, or including, but not limited to, any inaccuracies or omissions in any material, or any
loss or damage of any kind incurred as a result of using the service or any content (or
product) posted, published, or otherwise made available through the service, even if
forewarned of the possibility of such loss or damage. Because certain states or countries do
not allow the exclusion or limitation of responsibility for consequential or incidental
damages, our liability shall be limited to the maximum extent permissible by law in such
states or jurisdictions. We are not liable if the information on this site is not accurate,
complete, or up to date. The information on this website is given for general information
purposes only and should not be relied on or used as the sole source of information.

• Omissions, Inaccuracies and Errors
On occasion, content on our website or in the Service may contain typographical errors,
inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers,
product shipping charges, transit times, and availability. We reserve the right to change or
update information or cancel purchases if any information in the Service or on any linked
website is inaccurate at any time (even after you have finished placing your order). We also
reserve the right to correct any errors, inaccuracies, or omissions.

Except as required by law, we make no commitment to update, revise, or clarify information
in the Service or on any related website, including pricing information. No information in the
Service or on any related website has a stated update or refresh date that should be used to
mean that all of the information there has been changed or updated.

• Privacy Policy
We are devoted to respecting our customers’ privacy. Our Privacy Statement explains how
we gather, use, and store consumer information.

• Indemnification
By using our online store, you undertake to indemnify and hold us blameless from any
claims, damages, losses, or expenses incurred as a result of your use of the website or any
breach of these terms and conditions. Any claim filed by a third-party due to or arising out of
your breach of these Terms of Service or the documents they include by reference, or your
violation of any law or the rights of a third-party, including reasonable lawyers’ fees.

• Modifications to Terms and Conditions
We retain the right to modify or update these Terms and Conditions, as well as make
changes to our website, at any time and without notice. The most recent version of the
Terms of Service can be seen on this page at any time. Customers are responsible for
reviewing the Terms and Conditions on a regular basis for any changes.

• Additional Tools
We may offer you with access to third-party tools over which we have no control or input.
You understand and agree that we provide access to such tools “as is” and “as available”
without any warranties, representations, or terms of any kind, as well as without any

endorsement. We accept no liability originating from or related to your use of optional third-
party tools.

Any use of optional tools supplied through the site is solely at your own risk and discretion,
and you should ensure that you are familiar with and approve of the conditions under which
the relevant third-party provider(s) supply the tools. We may also offer new services and/or
features through the website in the future (including the introduction of new tools and
resources). These Terms of Service will apply to any additional features and/or services.

• Links to Third Party
Our website may contain links to third-party websites that are unrelated to us. We are not
responsible for inspecting or analysing the content or accuracy of third-party materials or
websites, nor do we warrant or accept liability or responsibility for any third-party materials,
products, or services.
Any harm or damages resulting from the acquisition or use of goods, services, resources,
content, or any other transactions made through any third-party websites are not our
responsibility. Please carefully research and comprehend the third-party’s policies and

practises before engaging in any transaction. Third-party product complaints, claims,
concerns, or questions should be directed to the third-party.
• Comments, Feedback and Other Submissions from Users
If you send us creative ideas, suggestions, proposals, plans, or other materials, whether
online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we
may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise
use any comments that you forward to us in any medium. We are and shall be under no duty
to (1) keep any comments confidential, (2) compensate for any remarks, or (3) react to any
comments.
You agree that your comments will not infringe on any third-party’s rights, including
copyright, trademark, privacy, personality, or any other personal or proprietary right. You
also agree that your comments will not contain libellous or otherwise unlawful material, nor
will they be abusive or obscene, nor will they contain any computer virus or other malware
that could interfere with the operation of the Service or any connected website. You may not
use a fraudulent e-mail address, pose as someone other than yourself, or otherwise mislead
us or third-party commenters as to the origin of any remarks. You are completely
responsible for the accuracy of any comments you make. We accept no responsibility or
liability for any remarks made by you or any third party.

• Termination
For all reasons, the parties’ responsibilities and liabilities accrued prior to the termination
date will survive the termination of this agreement. These Terms of Service are in effect until
either you or us terminate them. You may terminate these Terms of Service at any time by
notifying us that you no longer wish to utilise our Services or by discontinuing use of our
website.
If, in our sole discretion, you fail to comply with any term or provision of these Terms of
Service, or we suspect that you have failed to comply, we may terminate this agreement at
any time without notice, and you will remain liable for all amounts due up to and including
the date of termination; and/or we may deny you access to our Services (or any part
thereof).

• Governing Law and Jurisdiction
This set of Terms of Service is governed by the laws of the jurisdiction. In the event of any
dispute arising from or related to these terms, resolution will be exclusively sought through
the courts situated in Mangalore.
You accept that you have read, understood, and agreed to abide by these Terms &
Conditions by purchasing our products. If you have any questions or issues about your
purchase, please contact our customer service staff.