Thank you for choosing ILENE GLAM! This Shipping and Delivery Policy outlines the details and
procedures regarding shipping, delivery, and order fulfilment for purchases made on our online store
(the “Website”). Please read this policy carefully to understand how we handle shipping and delivery
of your orders.
1. Shipping Zones:
We provide shipping services to all pin codes within India. If your location falls outside these regions,
please reach out to us for additional support.
2. Order Processing Time:
Once you place an order on our website, we will process it as soon as possible. Order processing
typically takes [1-3 business days]. During busy periods or holidays, processing times may be slightly
longer.
3. Shipping Methods:
We partner with reputable shipping carriers to ensure timely and secure delivery of your orders.
4. Shipping Costs:
Shipping costs vary depending on your location, the shipping method selected, and the total weight
and size of your order. The exact shipping cost will be calculated and displayed during the checkout
process.
Standard Shipping Charges at ILENE GLAM:
• Enjoy free delivery on orders above INR 899/ (excluding any coupon codes)-. For orders below this
amount, a shipping charge will be automatically applied.
• For international shipping, a flat shipping charge of INR 2000/- is applicable.
• For Cash on Delivery (COD) orders, an additional charge of INR 30/- will be applied, regardless of
the cart value.
• Please be aware that Cash on Delivery Option is not available for International Orders.
• Orders placed using refund coupon codes will be charged a minimum shipping charge of ₹20 that
can be paid online or as Cash on Delivery.
5. Estimated Delivery Times:
Delivery times depend on the shipping method and your location. While we strive to provide
accurate estimates, please note that actual delivery times may vary due to factors beyond our
control (e.g., customs delays, weather conditions, holidays). Estimated delivery within 7-14 business
days.
6. Order tracking:
Once your order is shipped, we will provide you with a tracking number via email. You can use this
tracking number to monitor the status and location of your shipment. Please allow a short period for
the tracking information to become available after your order is dispatched.
7. Customs and Duties:
For international orders, please note that customs and import duties may apply. Any additional
charges for customs clearance are your responsibility. Customs policies vary from country to country,
so we recommend contacting your local customs office for more information.
8. Undeliverable Packages:
If a package is deemed undeliverable due to an incorrect address, refusal, or inability to receive it,
the package may be returned to us. In such cases, we will attempt to contact you to resolve the issue
and arrange for re-delivery if applicable. Additional shipping charges may apply for re-delivery.
9. Damaged or Lost Packages:
While we take great care in packaging and working with reliable shipping carriers, occasional
incidents of lost or damaged packages may occur. If your package arrives damaged or does not arrive
within the expected timeframe, please contact us immediately, and we will assist you in resolving the
matter promptly.
Please note: In case you suspect that the package may have tampered before the delivery, you may
reject it at the time of delivery.
10. Changes to Shipping and Delivery Policy:
We reserve the right to update or modify this Shipping and Delivery Policy at any time to reflect
changes in our shipping practices or for legal and regulatory reasons. Any updates or modifications
will be effective immediately upon posting on our Website.
If you have any questions or need further assistance regarding our Shipping and Delivery Policy,
please contact us at [email protected]. We are here to help and ensure that your shopping
experience with us is enjoyable and hassle-free.
